The basics
- 7 days from delivery to request a return on unopened items
- Original packaging required for full refund
- Damaged-on-arrival items: report within 48 hours for replacement
- Refunds via M-Pesa, card reversal, or store credit
How to start a return
- Reply to your order confirmation email, or WhatsApp 0701 607 510
- Include the order number and a short description of the issue
- We schedule pickup in Nairobi or a courier nationwide